Policies

Last Updated: September 2026

At Tali, we are dedicated to crafting pieces made with intention, care, and love. To ensure a seamless and transparent shopping experience, we have outlined our operational, shipping, return, and privacy policies below. By browsing or placing an order on our store, you agree to the following terms.

1. Shipping & Order Delivery

• Order Processing Time:Every order is inspected and packaged with care. Orders are processed and prepared for dispatch within 1 to 2 business days (excluding Fridays and national holidays).
• Delivery Timeframes:
  • Greater Cairo & Giza: 2 to 3 business days.
  • Alexandria & Delta Cities: 3 to 4 business days.
  • Canal Cities & Upper Egypt: 4 to 5 business days.
  • Express Delivery (Select Areas): 24 to 48 hours upon request.
• Shipping Fees:Calculated transparently at checkout based on your destination governorate.
• Order Tracking:Once your parcel is handed over to our courier partner, you will receive an SMS and email notification with your tracking number and a live tracking link.
• Inspection Upon Delivery:We encourage you to inspect the exterior packaging upon arrival. Where courier protocol allows, you may inspect the items in the presence of the delivery agent before completing the handover.

2. Returns, Exchanges & Refunds

In full compliance with consumer protection standards, we want you to feel completely confident wearing your Tali pieces.

• Eligibility Window:You may request an exchange or return within 14 calendar days from the date of delivery.
• Condition of Returned Items:
  • Items must be in their original, unwashed, and unworn condition.
  • All original tags, labels, and branded packaging must remain completely intact.
  • Items showing signs of wear, makeup stains, perfume scents, or damage will be returned to the customer at their expense.
• Defective or Incorrect Items:If you receive a flawed design or an incorrect size/color, Tali will cover 100% of the replacement shipping costs. Please notify our support team within 48 hours of delivery with photographic evidence.
• Exchange Process:
  • Contact our team via WhatsApp or email with your Order ID and the replacement size or design requested.
  • A courier will be dispatched to swap the parcel directly at your doorstep within 3 to 5 business days.
• Refund Methods:
  • Cash on Delivery (COD) Orders: Refunded via digital wallet (e.g., Vodafone Cash, InstaPay) or bank transfer within 3 to 5 business days following return quality inspection.
  • Card / Digital Payments: Recredited to the original card or payment account within 7 to 14 business days, subject to your issuing bank’s processing cycles.
  • Please note: Initial shipping fees are non-refundable unless the return is due to a defect or our fulfillment error.

3. Sizing, Fabric Care & Product Availability

• Unique Batch Production:To honor our commitment to individual style, Tali designs are produced in limited capsule batches. While we strive to maintain accurate inventory, items in your cart are not reserved until checkout is finalized.
• Color Accuracy:We take great care to photograph our designs in natural and studio lighting to capture accurate textures and tones. However, slight variations may occur across different mobile and monitor display profiles.
• Care Instructions:Each garment contains an inner care label. To preserve the fabric hand-feel and silhouette drape, we recommend cold water washing on gentle cycles or dry cleaning where noted. Damage resulting from improper laundering is not eligible for return.

4. Privacy & Data Protection

Your privacy is paramount. In accordance with Egypt’s Personal Data Protection Law No. 151 of 2020:

• Information We Collect:We collect your name, delivery address, phone number, and email strictly to process and fulfill your orders, provide tracking updates, and communicate directly with you.
• Payment Security:Tali never stores your credit or debit card details on its servers. All digital transactions are processed through encrypted, certified third-party payment gateways complying with international PCI-DSS security protocols.
• Third-Party Disclosures:Your contact and address details are shared solely with our authorized courier and logistics partners for fulfillment purposes. We never sell, lease, or distribute your personal information to marketing brokers.
• Communications:You will only receive promotional messages if you explicitly opt-in. You may unsubscribe or opt-out at any time with a single click or by messaging our team.

5. Terms of Service & Intellectual Property

• Brand Ownership:All visual designs, product silhouettes, brand imagery, logos, website copy, and styling content on this website are the proprietary property of Tali and are protected under relevant copyright and trademark laws. Any unauthorized reproduction, imitation, or redistribution is strictly prohibited.
• Order Acceptance & Pricing:All prices are displayed transparently in local currency (EGP) and are inclusive of applicable taxes. In the rare event of a typographical pricing error, Tali reserves the right to contact you for resolution or cancel the order before dispatch.

6. Need Assistance?

Our customer care team is available daily from 10:00 AM to 10:00 PM to help you with sizing, orders, or policy questions:

• WhatsApp Support: [+201222286326]
• Email: support@talifashion.com